24h refund or replacement policy

We offer refunds or replacements only in the following cases:

- Incorrect login details: The login information provided by us is incorrect or does not work.

- Pre-existing account ban: The account was banned before the order date. The ban date must be earlier than the purchase date.

- Other shop-related issues: The issue is clearly caused by an error or problem on our side.

Refunds are only possible in first 24h of account purchase and only if you followed our account usage and management guidelines https://accsnake.com/shop/blog/87b006d7-0d28-45b8-b10a-ab28ec7f2478.

To request a refund write to us explaining situation. We will review your request and get back to you as soon as possible.

All accounts are covered by this policy. We do not guarantee long-term account stability. Account status depends largely on how it is used after purchase, and inappropriate or risky activity may lead to restrictions or suspension.

For guidance on using your account responsibly and minimizing the risk of a ban, please read our guide: https://accsnake.com/shop/blog/87b006d7-0d28-45b8-b10a-ab28ec7f2478.